PROGRAMS


 

 

Customer Service

 

Customer Service Solutions / The Team in Motion (combined)

Customized to achieve your specific objectives; Jerry’s signature programs help to build your team, educate your staff and show your employees that you care about their success.

These stand-alone programs combine customer service skills, teamwork, communication skills and self-motivational tools into an enjoyable, fast-paced experience suitable for every employee in your business.

Jerry strives to help every attendee recognize the impact of their performance, behavior and attitude… and to provide practical tools for improvement.

Different versions of these programs can accommodate groups as small as three and as large as five hundred!  If team building is a priority, smaller groups (18 or fewer attendees) are recommended for a more personal and interactive experience.

Available as three-hour and six-hour workshops.

Click here for a sample outline.

 

Hospitality without Boundaries

The Secrets of Great Service and Happy Workplaces aren’t Secrets!

 

What’s important to you now?

  • better customer relationships?
  • kindness, consideration and teamwork in the workplace?
  • successfully managing stress, behavior and attitudes?
  • improving service skills, and upgrading communications skills?

 

Each workshop, or series, is customized for you.

20 minute lecture, six-hour workshop, and everything in-between.
Programs geared to: management, dept. heads, front line service providers, or your entire team.
Groups of any size.

In the last year, how many times have you visited a store, restaurant or hotel, and left asking yourself, “how the heck do they stay in business? Their service is dreadful!” Did you ever SHARE your “dreadful service stories” with anyone? I’ll bet you did!

Have you ever had an experience with a bank teller who is chewing gum, makes no eye contact and says, “Have a nice day” with a tone that strongly implies, “My boss makes me say that. Actually, I don’t care what kind of day you have?”

Ever call a business and ask if you have the right number because the voice at the other end of the line spoke so fast that it sounded like, “thhhk fer calinmishfeeld trawnpuhertehoylcinIhepya?” How did that make YOU feel?

 

What are people saying about your business?

Do you have employees who (due to lack of skills, awareness, or motivation) disappoint and annoy your customers, creating a “dreadful service story” that is repeated over and over again? Mistakes happen, I’m talking about bad habits.

 

Can customer service excellence be taught?

Of course! And the student needs to remember that the payoffs of practicing hospitality without boundaries go far beyond the workplace!

It boils down to making positive emotional connections. Not phony, nor by rote, but with sincerity and warmth. Being hospitable – to customers AND coworkers. Remembering to treat people right!

This workshop will help seasoned veterans and new employees alike focus on and practice, keys to exemplary customer service, effective communications, and successful stress management … to keep you and your customers happy, create positive word-of-mouth advertising, and increase the bottom line.

 

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Follow Jerry…

Jerry’s Books…

Leadership & Management

 

Be a Better Leader / Trainer

Would you like some practical tools and tips to improve your leadership and training skills? Did you promote someone into a leadership position who was never taught how to train others properly and effectively? Do you need to educate and prepare the future leaders of your business? If the answer to any of these questions is “yes,” then Be a Better Leader/Trainer is for you —and your key employees!

Be a Better Leader/Trainer is a newly revised and updated program for managers, supervisors and business owners.  You’ll learn how to be a better trainer… and how to be a better “leader/ trainer” — training the leaders of tomorrow!

 

Topics include:

  • Prerequisites for improvement
  • How to be the coach … not the critic!
  • Micromanagement and Macromanagement
  • Keys to effective training sessions
  • Communication skills for success
  • The “magic repetition factor”
  • Setting realistic leadership/training goals

 

Three hours

 

Presentation and Training Skills for Business People … Make It Memorable!

“Cool” and “hot” tools, tips, and techniques to help your audiences remember you … and your message!

 

You will benefit from this program if you: give professional presentations; speak at networking groups, make sales presentations, train your staff.

Think for a moment of all the chamber of commerce meetings, networking events, sales meetings, seminars, speeches and workshops you’ve ever attended.  Did you remember anything that the speaker, host or presenter said?  There ARE some practical ways to increase the likelihood of YOUR audiences remembering you and your message.  In this program, you’ll learn to apply the skills that increase your positive impact … and make the most of your speaking, networking and training opportunities.

Some topics include:  preparing for the performance; telling the story; voice acting and modulation;  improving nonverbal communications; when to use (and when NOT to use) humor and props.

 

Available as a keynote speech and as a half-day workshop.

 

Your Future Self

Your “Future-Self” is YOU in the future!

 

In what areas would you like your future to be better than the present? What old habits need to go… and what new habits would improve your work, and your life? Are you in a rut that you need to break out of? Are old, out-dated patterns of behavior and belief holding you back?

This is a powerful workshop for business owners and executives, taking goal setting and strategic planning to a new level.

Jerry will produce an audio recording for each participant (CD or cassette) containing positive statements, reminders and affirmations from the point-of-view of their optimal Future-Self.

Call Jerry at 413.441.6361 to discuss your specific needs and objectives.

 

Four to five hours. Maximum of eight attendees. 
(This service is also available on a one-on-one basis.)

 

 

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Professional Development

Presentation and Training Skills for Business People … Make It Memorable!

“Cool” and “hot” tools, tips, and techniques to help your audiences remember you … and your message!

 

You will benefit from this program if you: give professional presentations; speak at networking groups, make sales presentations, train your staff.

Think for a moment of all the chamber of commerce meetings, networking events, sales meetings, seminars, speeches and workshops you’ve ever attended.  Did you remember anything that the speaker, host or presenter said?  There ARE some practical ways to increase the likelihood of YOUR audiences remembering you and your message.  In this program, you’ll learn to apply the skills that increase your positive impact … and make the most of your speaking, networking and training opportunities.

Some topics include:  preparing for the performance; telling the story; voice acting and modulation;  improving nonverbal communications; when to use (and when NOT to use) humor and props.

 

Available as a keynote speech and as a half-day workshop.

 

How to Have More Fun and Success at (your business name)… and in Life!

 

Customized to achieve your specific objectives; Jerry’s signature programs help to build your team, educate your staff and show your employees that you care about their success. These stand-alone programs combine customer service skills, teamwork, communication skills and self-motivational tools into an enjoyable, fast-paced experience suitable for every employee in your business.

Jerry strives to help every attendee recognize the impact of their performance, behavior and attitude … and to provide practical tools for improvement.

Different versions of these programs can accommodate groups as small as three and as large as five hundred!  If team building is a priority, smaller groups (18 or fewer attendees) are recommended for a more personal and interactive experience.

 

Available as three- and six-hour workshops.

 

Grati-Tools: The Practical Power of Gratitude in the Workplace… and in Life!

 

The awareness and practice of gratitude is good business… as well as being emotionally, mentally and spiritually fulfilling. The “attitude of gratitude” improves our relationships with our customers, clients, vendors, and team! You can’t lose with gratitude! Learn how and why to amp up the appreciation and make every day a day of Thanksgiving.

 

Available as 30-minute and 1-hour workshops

 

 

Successfully Processing Negativity In The Workplace

 

Why let negativity and poor morale rub off on you? Since we do have some choices in the matter, let’s make some that are proactive, possible, positive and professional! Learn some excellent ways of busting stress, focusing attention, resolving conflicts… and handling negativity while still keeping your hands clean!

 

Available as 30-minute and 1- and 2-hour workshops

 

Successfully Managing Stress

 

Stress…how do you define it and what creates it?

Too much work and not enough time? Dealing with change? Relationship problems? Public speaking? Worrying about your kids? Money pressures?

And how about the results of stress? We might feel queasy and “not quite right.” Our heart beats faster, blood pressure goes up and the brain seems to shut down. Perhaps we get frustrated, angry or overwhelmed.

In this motivational and entertaining program, you’ll learn practical, bottom-line tools and techniques to reduce stress and increase awareness, productivity and effectiveness.

 

Available as 30-minute and 1- and 2-hour workshops

 

 

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Strategic Planning & Goal Setting

 

Your Future Self

Your “Future-Self” is YOU in the future!

 

In what areas would you like your future to be better than the present? What old habits need to go… and what new habits would improve your work, and your life? Are you in a rut that you need to break out of? Are old, out-dated patterns of behavior and belief holding you back?

This is a powerful workshop for business owners and executives, taking goal setting and strategic planning to a new level.

Jerry will produce an audio recording for each participant (CD or cassette) containing positive statements, reminders and affirmations from the point-of-view of their optimal Future-Self.

Call Jerry at 413.441.6361 to discuss your specific needs and objectives.

 

Four to five hours. Maximum of eight attendees. 
(This service is also available on a one-on-one basis.)

 

 

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Keynotes

 

Ways to Make the “Butterfly Effect” Work for You

 

Sometimes easy to manage, small positive changes in the present can result in huge positive outcomes in the future! Author and training specialist Jerry Posner will share a powerful and practical collection of tools and techniques to help you prioritize, realize…and energize the areas of your life (relationships, health, business, finances, creativity) that are the most important to you now.

 

30 minutes – 1 hour

 

 

Practicing the Practical Power of Gratitude

 

The awareness and practice of gratitude is good business… as well as being emotionally, mentally and spiritually fulfilling. The “attitude of gratitude” improves moods, relationships, health, decision making … just about everything! You can’t lose with gratitude! Learn how and why to amp up your appreciation for the good things in your life, and make every day a day of Thanksgiving, in this inspirational, fun and above all, practical program.

 

30 minutes – 1 hour

 

 

Ways to Create Miracles in Your Life

 

Webster’s abridged dictionary defines “miracle” as an “unusual, splendid occurrence.” There are many varieties of miracles: “religious,” “deliverance” and “everyday,” for example. This talk focuses on the miracles that we can consciously participate in creating.

In this entertaining, practical, very popular program (presented more than 400 times for guests at Canyon Ranch Health Resort in Lenox, MA), you’ll discover tools, techniques, strategies, exercises and ideas to help you make your miracles (hopes, wishes and dreams) a reality.

 

1 hour

 

 

Time and Life Management Toolbox

 

Practical, creative, easy-to-use tools for: improved productivity, mood management, more efficient communications and stress reduction, at work… with relationships… and in life! Attendees love the handouts, especially the “little cards” with key teaching points and reminders. Presented for your business or organization in customized thirty-minute, one-hour and three-hour formats—keynote, seminar or workshop.

 

30-minute, 1- and 3-hour formats

 

 

Ways to Stay Focused When You’re on the Road

 

Long waits at the airport CAN be productive! Long drives CAN be enlightening! Join author, speaker and frequent traveler, Jerry Posner, for an enjoyable hour, as he shares practical tips and techniques to stay cool, calm and collected; make smart choices; optimize opportunities; and stay focused on “your big picture” as you travel.

 

1 hour

 

 

Presentation and Training Skills for Business People … Make It Memorable!

“Cool” and “hot” tools, tips, and techniques to help your audiences remember you … and your message!

 

You will benefit from this program if you: give professional presentations; speak at networking groups, make sales presentations, train your staff.

Think for a moment of all the chamber of commerce meetings, networking events, sales meetings, seminars, speeches and workshops you’ve ever attended.  Did you remember anything that the speaker, host or presenter said?  There ARE some practical ways to increase the likelihood of YOUR audiences remembering you and your message.  In this program, you’ll learn to apply the skills that increase your positive impact … and make the most of your speaking, networking and training opportunities.

Some topics include:  preparing for the performance; telling the story; voice acting and modulation;  improving nonverbal communications; when to use (and when NOT to use) humor and props.

 

Available as a keynote speech and as a half-day workshop.

 

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